How long does the shipping take?

We will do everything we can to make sure you get your order in a timely manner, each order shall have an associated tracking number (or even 2 or more if your order is shipped separately). If you have not received your package in due time, please feel free to contact our Customer Service.

1) The standard shipping usually takes 10-25 days.

2) The priority shipping takes 7-12 days.

3) The express shipping takes 3-8 days.

Why didn't I get an email about my order being shipped?

This may be caused by the email sender, or sometimes the email is simply being marked as spam and goes into the junk mail. It will normally take us 1-5 business days to prepare orders for shipping. If you have not received an email about shipping 7 days after the purchase, please contact our Customer Service. 

I placed an order! When will you process it?

Orders ship out from Faynore within 1-2 business day from when the order is processed. Orders placed on Friday after 12 p.m., Saturday, and Sunday are processed and shipped the following business day. During high volume periods, like a sale, the processing time may increase.


I haven’t received my order yet. What’s going on?

If it’s been over 25 business days since you placed your order, please let us know by emailing us through: faynoreonline@outlook.com with your name and order number. Thanks for your patience!

How do I return/exchange something?

Please check out our return policy.

Contact our customer service to let us know the reason and the items you would like to return back, instructions will be provided as soon as we get your message/email. 

Can I have a full refund of the return?

We will provide a full refund according to the terms of our return policy. In general, we try to be as flexible as possible on refunds, however, please note that we are only responsible for the returning costs initiated by quality issues/receiving wrong items. 

The item I received looks different from the picture you listed on the site?

Some common reasons why items look different:

1) Color: Different computer/phone screens create color differences.

2) Shape: Items look different on the flat computer screen than in real life. Please try it on to see if it works for you.

3) If you are still not satisfied: Contact our Customer care.